This Memorial Day will mark our 8-year anniversary at the Main Street Inn. We’ve had a great run and I can say with absolute certainty that working here only gets better with each year. But most of you also know that at one point, we almost sold the business. But not because we don’t love what we do.
In fact, this is exactly what I want to be doing for years to come.
But ask anyone in this industry running a small hotel and they will tell you that it is quite the time consuming business. So, when I took over the responsibilities of managing the Inn in March of 2015, I made the decision that if I was going to do this long term, I had to make the back office operate more like a business without taking anything away from the service we provide to the guests. This has definitely been challenging at times and I’ve been doing a lot of trial and error runs over the past year, but I believe I have finally found the right systems and processes that will help to accomplish this goal.
So yet again, some improvements will be rolled out in the upcoming weeks. Only, this time, you won’t be able to see all of the modifications we are making, as most of them will be within our back office. Over the next couple of weeks, we will be rolling out a new reservation system, new phone system, new credit card processor, and some additional new policies. While it appears awful ambitious to roll out all of these new changes at the same time, we are doing so because they are all tied together to allow us to offer more efficient, more consistent and an overall better service to you as our guest. You will also begin to meet some new staff members as we start to grow and add on to our offerings at the Inn.
As always, we appreciate all of your patience while we make these changes and if you ever have any questions about a new policy or process, please don’t hesitate to ask us and we will be happy to explain why it is in place. Thanks in advance for all of your help and support over the past 8 years and here’s to 8 more years and then some!